Digital Health / Telehealth
We enrich health technology with evidence-based medical information, personal expertise, and established services, connecting and networking the stakeholders.
As a patient, there is a great desire to be able to use technological advancements where they make sense, where they create benefits. Technology should never replace medical or nursing expertise, nor should it be a substitute for personal communication. However, what technology can do – and in our opinion should do – is simplify the path to the doctor, to consultation, to assessment. When it is urgent and pressing, faster contact is needed than may be geographically possible; for the clarification of symptoms, a preliminary evaluation can lead directly to the right contact person. Waiting times are reduced, resources are used more efficiently, and thus made much better and more targeted. Distances are overcome, expert knowledge is made available more quickly, and treatments are made more precise.
It is a interplay of personal expertise with technological offerings for patients, and above all, with a well-thought-out and competently implemented service concept. 24/7. For anyone who needs it or may need it.
The ambulancization of medicine.
We enable patients to be treated in their own homes where it is appropriate and desired. Wherever possible, we aim to spare them the journey to the hospital or specialist. This saves a tremendous amount of time, money, and nerves – on both sides. In addition, the risk of infection with dangerous viruses and bacteria can be efficiently and effectively avoided. This is especially important to us in times of the Covid-19 pandemic. In our view, progress means that high-risk patients can be treated as stress-free as possible, which also means treating them in an outpatient setting. Numerous surveys and studies show that people want this and are increasingly using this service. Active clinic operators recognize this trend and are therefore expanding their activities towards the outpatient market, such as by establishing medical care centers. But there is still more to be done…
24/7 service and medical call center with access to necessary patient data.
As a unique selling proposition, we create the connection between patients and a 24/7 service call center staffed with doctors and specialists. This call center is integrated into the overall telehealth platform, which is available through an app, web, or interface. The platform, as a one digital gateway, provides access to patient data that is relevant to physicians, including patient master data and medical data. This data is available for use during a video emergency call between the patient and the physician, as well as for peer-to-peer consultation with a specialist.